You can thank lockdown! In a strange twist of fate, it provided a window for me to step back and take a good look at everything, from how we are structured to the sort of business I would like to run going forward. Underpinning all of this was future-proofing our core value, something that has never changed since I founded the company in 2002, namely quality customer service.
Before the pandemic we had grown into a significant organisation, in fact the largest estate agency by volume in the Costa Blanca South, and not far behind in the North. Increasingly though I was concerned about what the next step up might be for the business and how this could affect the service we offer. Part of our customer service package has always been to offer locally-based teams with that personal touch. Equally important, we like our offices to be multi-lingual and geared towards an international market, so we can cater for pretty much anyone.
I realised that becoming a large organisation, which requires various layers of management, can make a company less personal and doesn’t really fit with our core ethos. So we’ve restructured as four distinct businesses each focusing on their own areas and operating independently. These are Valencia (the city and provincial areas), Costa Blanca North, Costa Blanca South and our mortgage brokerage Hipoteken. At the same time, we’ve consolidated into five offices, namely in Valencia, Los Dolses, La Zenia, Dénia and Benidoleig. In addition, I am taking a more hands-on role! So yes, I’m excited and confident about the future.